Your satisfaction is our utmost priority, and we will work diligently with you to resolve any issues. The specific vendor from which you purchase is the best contact to help you with customer service, shipping, and returns. Therefore, each vendor has their own specific service and return policy. While The Shop at Amy’s Upcycles is the facilitator for this artisan market, all customer service issues and returns must go through the individual vendor and adhere to vendor guidelines. Individual vendor policies can be accessed through the vendor page.